Our standard training schedule is designed to be comfortably paced with 2-3 classes scheduled each week. Generally the classes run from 9AM to 1PM with time allotted for hands on practice in each class.

The number of business classes required is estimated at the time the license agreement is signed. This is based on the number of users in the company as well as the type of business.

Classes are priced per person per session. Our experience shows that it is beneficial to have at least two persons at each class to ensure redundancy. Should an employee become ill or leave the company you will suffer no costly downtime. Please note we cannot provide telephone support unless the class is taken first. The class is designed to ensure you are able to utilize the module to its fullest. Telephone support is designed to fill in the blanks not to provide comprehensive training.

Apparel Data Systems will assign a Customer Service Rep. (CSR) to your company. All our CSR’s have an apparel industry and/or an accounting background. This means that your CSR will speak your language and understand your business concerns. We would like you to consider your CSR to be your internal advocate within Apparel Data Systems. Your CSR’s role will start out as a project leader during your implementation of the Apparel Data Systems system. As our relationship develops, your CSR will act as our primary liaison to your company.

Apparel Data Systems recognizes that your company is unique and that our staff needs to understand the way your company operates to ensure that you will obtain the maximum benefit from the Apparel Data Systems software. To accomplish this, our CSR will conduct a minimum of 2 individualized implementation assistance meetings with your staff. You should allow approximately 4 hours for each meeting. The first implementation meeting is scheduled immediately and is usually held in our office since you won’t have your system installed yet. During this all-important first meeting, we will plan your implementation, coordinate our training schedules, review your form requirements, etc. Essentially this meeting is a marriage between you and your new business system. After this meeting, and throughout your training, your CSR will be following up with your staff regularly by e-mail and phone, addressing questions and concerns as they arise. Occasionally your CSR will dial in to your system to review the progress of the data set-up to ensure it is being done in a correct and timely manner. As a group, we will also review the status of your implementation during our weekly operations meeting.

The subsequent implementation meetings are usually held at your location at the time you start invoicing live on the Apparel Data Systems system. While it’s not always necessary, we have found that having our expert on-site at this time goes a long way towards relieving the anxiety that is a natural part of any system implementation. The third meeting is also held at your location and is intended to serve as a "handholding" opportunity to ensure your staff is using the system appropriately. By including unlimited telephone support and assistance, we have found that this three-step approach works very well for most customers. For those customers that would like some additional on-site assistance, we are pleased to offer additional implementation meetings for $750.00 per session.

A "Procedures Audit" is a detailed review of your internal company operating procedures that involve the Apparel Data Systems computer system. Apparel Data Systems strongly recommends that you conduct such an audit at the six month anniversary of installation and annually there after. While these procedures could be reviewed any time, year-end is generally the most appropriate time for the process

Apparel Data Systems offers a billable procedures audit service, in which a Customer Service Rep. will come in and work through our checklist with your operations staff. For those customers who would prefer to save the expense, and conduct their own internal review, we are pleased to distribute our checklist. If you have any questions regarding the points on the checklist, or are not sure what the "right" answers are, please feel free to call Customer Service for advice and assistance. As with any procedures audit to succeed, whether performed by Apparel Data Systems or your own staff, it is vitally important that the audit be mandated and reviewed from the highest possible level of management.