Total Cost of Ownership (TCO)

Ongoing support has a major impact on the TCO of any software solution. ADS’s yearly maintenance policy includes unlimited phone and modem support. ADS does not charge separately or limit the included time for this vital service. ADS will deliver a substantially lower TCO when it comes to software support.

Benefit: Your personnel will be more
productive because they will have unlimited
access to user support making them more
efficient in their everyday tasks.

Benefit: New employees can become
productive quicker.

Benefit: No unanticipated costs associated
with software support.

Benefit: Yearly software maintenance costs
are always within budget.

Data Conversion

I am sure that you have a fair amount of data built up in your current system. How will your old data get into your new system? You should inquire as to what our competitors would charge for data conversion or if they even offer this service. ADS does not charge for data conversion on the most common files that are typically converted as long as you supply us with your old data in an ASCII file format to our specification.

Benefit: Greatly reduces implementation time.

Benefit: Lower cost of implementation.

EDI

In today’s business environment it is as important to a vendor that they fit into their customers "supply chain" model as it is for their goods to sell. For a company to experience growth they will have to be part of their current and future customer’s Supply Chain model. This will necessitate meeting higher levels of retailer compliance and the addition of new EDI trading partners. Costs associated with EDI have the greatest impact on the TCO of any system. Not to mention the impact that ‘compliance’ violation chargebacks and spiraling EDI costs have on a company’s bottom line.

ADS has a low one time charge for unlimited trading partners. As long as you are current on support there is no charge to add additional trading partners to your system. All phone and modem support and VICS changes are also included in the minimal yearly maintenance policy.

Benefit: Reduce risk for chargebacks, always
be compliant.

Benefit: No cost to add future EDI trading
partners – no impact on system TCO.

Benefit: Low minimal yearly EDI maintenance
costs – very low system TCO.

Benefit: Set and stable current and future EDI
costs are always within budget.

ADS also offer’s optional transaction sets such as the 852/Replenishment/Vendor Managed Inventory module that can make a company more than just compliant with their trading partners. This can be a "differentiator" between your company and it’s competitors giving you a competitive advantage over them.

Benefit: ADS can make EDI a competitive
advantage for your company

Stability of ADS’s software products.

Currently there is not another software platform that is as stable as the UNIX environment. Couple this with the maturity of our software system and you will not find a system that will be ‘down’ less than ADS. I am sure you aware that my competitors are just releasing major revisions or are essentially totally new programs (less than a 1 ½ year old)..

Remember when your system is down, you can’t invoice, if you can’t invoice you are out of business.

Benefit: Little or no costly system down time.

Benefit: Faster implementation because of
fewer delays caused by unknown system errors.

Responsive Customer Service

In the last year over 60% of all customer service and 95% of all technical support calls where handled on the first call. ADS is very proud of the fact that in the month of December there where only 5 requests for technical support. How does this compare with your current software vendor? How does it compare with our competitors?

Most Customer Service Reps have real word experience. All our clients have a dedicated Customer Service Reps assigned to them. This assures that your personnel always speak to someone at ADS who is familiar with your business.

Benefit: Your personnel will be more
productive with the ADS system because they will not lose valuable time waiting for a support or technical issue to be resolved.

Benefit: Quicker problem resolution.